My coffee hasn’t arrived. What’s going on?
There’s a problem with my coffee. What do I do?
We roast coffee Monday-Wednesday. Standard delivery is 2-5 days – but bear in mind that if you order at the weekend, your order won’t be roasted until the following Monday.
You should receive email updates of the processing and dispatch of your order. If you are in UK Mainland and your coffee hasn’t arrived after 5 days, please call us or email email@example.com and we’ll send you a new bag straight away.
If there’s ever a problem with your coffee, then don’t worry. Just let us know and we’ll send you another bag straight out. You can either phone us at the roastery (we love talking to our customers) or drop us an email to firstname.lastname@example.org. It would also be really helpful to us if you can tell us the batch number (on the underside of the bag) and the roast date (on the label) so that we can double check our quality control systems.