Coffee

Where is your coffee from?

The coffee growing areas of the world are situated between the Tropics of Capricorn and Cancer. This area is known as the ‘Bean Belt’ and incorporates large areas of Central America, South America, Africa & Indonesia. We only ever roast the more delicate and flavourful ‘Arabica’ beans which grow at a higher altitude than the sturdier but more bitter ‘Robusta’ varietal.

What does ‘Speciality’ mean?

All coffees are graded on a scale of 0-100. We only ever roast coffee that has scored 84 points or more – a ‘speciality’ grade.

How do you know your coffee is ethically sourced?

We only ever work with green bean suppliers who have a commitment to helping coffee farmers to improve their processes, making their farms more sustainable for the future. They also go beyond Fairtrade when it comes to paying the farmers what is a reasonable price for their crops – and this is important to us. We want to make sure that the hard work that goes into growing this beautiful coffee is recognised and reflected in what we pay for it.

Why does your bean selection always change?

Coffee is a seasonal product. A coffee bean is actually the seed of a cherry – these cherries have seasons, and we only ever want to roast and sell the best beans available in that season.

What is the best coffee?

The best coffee is the one you enjoy the most! Coffee is so subjective that favourites will vary from person to person. Some may enjoy fruity, complex, adventurous coffees while others may tend towards comforting, chocolatey & well-balanced. There is no right or wrong – the only way to know for sure is to try them all!

What brew method do you recommend for beginners?

We love what Aeropress has done in terms of making home brewing fast and easy – while still keeping the high quality, artisanal feel. For beginners it’s a good way to get consistently great tasting coffee. Depending on personal preference, you may prefer something a little cleaner and lighter tasting (Chemex) or a fuller bodied and heavier tasting (French Press) coffee. It’s not rocket science, but there is a little bit of science involved. Check out our handy brew guides for more information.

Customer Services

My coffee hasn’t arrived. What’s going on?

We roast coffee Monday-Wednesday. Standard delivery is 2-5 days – but bear in mind that if you order at the weekend, your order won’t be roasted until the following Monday.

You should receive email updates of the processing and dispatch of your order. If you are in UK Mainland and your coffee hasn’t arrived after 5 days, please call us or email info@avenue.coffee and we’ll send you a new bag straight away.

There’s a problem with my coffee. What do I do?

If there’s ever a problem with your coffee, then don’t worry. Just let us know and we’ll send you another bag straight out. You can either phone us at the roastery (we love talking to our customers) or drop us an email to info@avenue.coffee. It would also be really helpful to us if you can tell us the batch number (on the underside of the bag) and the roast date (on the label) so that we can double check our quality control systems.

Subscriptions

How do coffee subscriptions actually work?

If you find you’re always running out of coffee, or you want a little guidance through the treacherous world of speciality coffee then subscription coffee is the way to go. You can choose how long you want to subscribe for and how often you want to receive your coffee. If you choose an Espresso Subscription, each delivery will be 250 grams of our signature Skyscraper Espresso . If you choose a Filter Subscription, then each delivery will be 250 grams of some of our favourite filter coffees from all around the world. We try not to repeat coffees to often in our Filter Subscriptions, so you’ll get some really exciting and varied flavour profiles.

Can I cancel at any time?

Of course you can. We’re not in the business of forcing our coffee on people, so if you feel like it’s not working for you then you can cancel online at anytime. Remember you can also pause your subscription if you just want a break from us – we won’t take it personally – get in touch with us directly to pause your account.

Troubleshooting

My coffee is tasting bitter – what should I do?

Your coffee has most likely been over extracted when you brewed it. Try a coarser grind and brew between 94-95°C.

My coffee is tasting sour – what should I do?

Your coffee has most likely been under extracted when you brewed it. Try a finer grind and brew between 94-95°C.

Wholesale

Do you do training?

All of our wholesale customers receive training on how to extract beautiful espresso shots and use them to make all the coffees on the speciality menu. From time to time, we’ll pop in to see how you’re doing – if it looks like you could do with a quick refresher on your barista skills then we’ll organise that for you.

I’m setting up a cafe, and have no idea where to start – can you help me?

Of course! It’s one of our favourite things to do. We love people with ideas, and playing a part in forming a coffee offering specific to your café. Drop us an email if you’d like to talk about it.

I don’t know what equipment to get – can you help?

Our range of equipment is everything you need to get started selling fantastic coffee. We are proud to be the exclusive Scottish distributor for Synesso espresso machines – each one is lovingly hand built in Seattle. We also supply Mahlkonig, Anfim & Ditting grinders as well as a wide range of soft brew options: Aeropress, Hario and Chemex. Get in touch if you’d like to chat about your equipment needs

Can you do a custom blend for my coffee shop?

We can certainly talk about it. We have done it for some of our loyal wholesale customers who want something a bit special – we love talking about coffee and putting on tastings for our customers so please feel free to get in touch if you’d like more information about that.